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Etisalat customer care number is 101 or 800 101. I am not related to Etisalat, blog was prepared with the help of Internet resources. More help ? onabin@gmail.com

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IPTV Troubleshooting - ERROR ID 7 (CONNECTION ERROR)


IPTV Troubleshooting - ERROR ID 7 (CONNECTION ERROR)

ERROR ID - 7 is most common in IPTV and it depends upon wire connectivity from ONT to the IPTV receiver.

What is this problem ?
You will receive Etisalat logo, the IP address received by IPTV and Error description 'MACHBLUE ERROR' and ERROR Code #7.

Why this is happening ?

(a) Loose wire connectivity from ONT or RJ45 Socket to the IPTV Ethernet port.

  • there is loose connection
  • RJ45 connector is damaged or the RJ45 Socket is damaged
  • wire is defective

(b) Service activation issue from ONT.

  • Port may not active
  • Wire is connected in wrong port of ONT (default is 2 for eLife subscriber and 1 for EVision Subscriber)

How to fix ?


(a) Remove loose wire connectivity from ONT or RJ45 Socket to the IPTV Ethernet port.

(b) If you direct connect the wire to your laptop, your laptop should receive unique IP Address from ONT, if it is not receiving any IP ADDRESS (except 169.X.X.X), call 101 to fix the wiring issue or the port activation issue.


c) If step (a) or (b) is not working, please call 101 and register your complaint ;)


PS: make sure the ONT is TURNED ON and working properly.



IPTV Troubleshooting - ERROR ID 1 (MACHBLUE ERROR)

IPTV Troubleshooting - ERROR ID 1 (MACHBLUE ERROR)

ERROR ID -1 is most common in new IPTV firmware. IPTV 1.5 and IPTV 2.0 (old firmware) has no such issues.

What is this problem ?
You will receive Etisalat logo, the IP address received by IPTV and Error description 'MACHBLUE ERROR' and ERROR Code #1.

Why this is happening ?
The newly introduced IPTV firmware has this bug. (I hope Etisalat will remove this bug in later versions). If you press RED button of IPTV receiver remote (for STAND BY mode) and again press the same button to bring the IPTV receiver in LIVE MODE, you will encounter such issue.

The receiver SLEEP and WAKE function are not syncing properly.

How to fix ?

a) Press Menu button on the remote or

b) Please TURN OFF your IPTV receiver and TURN ON again. This issue will be resolved. This is, however, temporary solution. Etisalat should maintain the functionality so there is nothing to do until this bug is fixed.

c) If step (a) is not solving this issue. Please perform following actions in your IPTV receiver remote

  • Press Menu then RED button and BLUE button (these buttons are in one row RED, GREEN, YELLOW and BLUE)
  • After some seconds, a new screen will appear. Go to Debug option and then click OK on Reset Factory Settings option.
  • The receiver will restart itself then everything will work fine again.
c) If step (a) or (b) is not working, please call 101 and register your complaint ;)

Sagemcom F@st 2704 Router for eLife

Sagemcom F@st 2704 Router for eLife

This is the most worst product ever introduced by Etisalat. If you are using this router from Etisalat, kindly book one complaint and change it. This router gets hanged and wifi is disconnected frequently.


1) Device Arrangement

- Connect the internet wire Cat6 from Optical Network Terminal (ONT) to the Sagemcom Router on port 4 (WAN).
- Connect your computer with Sagemcom router using wire (on port 2 or 3 of Sagemcom router) and wireless (Default Wireless name [SSID] and Wireless password [WPA] is written on the backside of router. For example  SSID: eLifeFWxxxxxxxxx, WPA: N7122xxxxxxxxxxxx)

2) Login to the router

- assumption is that your are using automatic IP addressing and you are not using any proxy
a) type http://192.168.1.1 on internet browser
b) type admin as username and admin as password fro the login


3) Connect to Internet

a) go to Internet Connection
b) type your username and password
c) click Apply/Save button




4) Wireless Setup

a) go to Wireless, then go to Basic
b) give the wifi name and click Apply/Save button


c) go to Wireless, then Security
d) select WPA-PSK the type password
e) select TKIP+AES then click Apply/Save



5) Accessing Internet
a) restart your router
b) type google.com or anything, router may ask username and password, put admin as username and admin as password. You will get setup sucessful message. Close the router page
c) now try another website, you will be able to surf the internet.

Reset the Etisalat Internet Password

User Safety - Reset the Etisalat Internet Password

Yesterday your internet was working all fine. Today when you woke up your router is either showing orange/red color for internet connectivity or your browser is showing “Internet username and password is being used in another location …..”  And when you try dial up connection upon the instruction provided by 101 Customer Service Representative you suddenly kicked out from the system.

Your internet username and password can be used in another location and if your
  • router wifi is open or your wifi password is your mobile number
  • you are sharing the internet with other people but your router password is blank or admin or password

Note:
  • There is 50AED cost for changing the password
  • Before you reset the internet password, make sure you know how to configure your router because you should put your new password in your router
  • Change your internet password regularly in the interval of 80-90 days for best practice

Methods
 
1) Reset our password
  •  Go to http://etisalat.ae/en/generic/accesspwdchg.jsp
  •  Type your current username and password
  •  Type your new password twice and press submit
  •  Upon successful password change you will receive successful message


2) Configure your router
  • Login to your router
  • Configure the password for PPPoE connection
  • Save settings and reboot your router
  • Sometime restarting of the ONT is also required if you are exceptional

TP LINK TL-MR3420 Router Setup

TP LINK TL-MR3420 Router Configuration for eLife


Connect any LAN port of router with your computer and connect ONT with WAN port of the router.

Login to Router
  • Type 192.168.1.1
  • Type admin as username and admin as password
 
Setup Internet Connection
  •  Go to Network > Internet Access
  • Select WAN Only then click Save
 
  • Go to Network > WAN and put following values
    • WAN Connection type => PPPoE/Russia PPPoE
    • Username => username given by ISP
    • Password => password given by ISP
    • Secondary Connection => Disabled
    • Connection Mode => Automatic
  • Click Save button

Setup Wifi Connection
  • Go to Wireless > Wireless Settings
  • Put following values
    • Wireless Network Name => any name you want
    • Channel => Auto (otherwise 4/6/11 okay)
    • Mode => 11bgn mixed
    • Channel Width => Auto
    • Max Tx Rate => 300Mbps
  • Click Save button


Restart Router
  • Go to System Tools > Reboot
  • Click Reboot button

After router reboot, connect to your wifi and browse your internet.

Cisco Linksys E900 eLife Configuration

Cisco Linksys E900 eLife Configuration

a) Connect your router with computer (any LAN Port) and ONT (Etisalat Main Device).


b) Login to your router 
- Open Internet Explorer and type 192.168.1.1. 
- Default Login username is admin and password is admin. 
- If following page is appearing Click Ok button.



 c) Internet Setup
- Go to Setup > Basic Setup and select English as default Language.
- Select PPPoE for Internet Connection Type
- Give internet username and password as provided from ISP
- Select Keep Alive
- Give Router Name as you wish
- You can increase number of users (Last Value is 254) in Maximum Number of Users in  DHCP Server Setting
- Click Save Setting button
- Click Reboot button

 

d)  Wireless Setup
- Go to Wireless > Basic Wireless Settings
- Select Manual
- Give wifi name in Network Name (SSID)
- Make sure you have enabled the SSID Broadcast so that wifi name will be visible to you.
- Click Save Settings


- Go to Wireless > Wireless Security
- Select WPA2/WPA Mixed Mode
- Give wireless password
- Click Save Settings



e) Reboot Your Router. After Reboot, search the wifi name in your computer and give wifi password to connect to the internet.


Securing your router series - Aztech 605E

Securing your router - Aztech 605E

If you are sharing your wifi or using wifi with no wifi password, there are the chances that outsider will retrieve your eLife/Al Shamil username and password and use them somewhere else. Here I will describe a simple method to block unauthorized access to your router and the method is to modify default login username/password of the router.

Here is illustration to keep password on Aztech 605E (single antenna) router.

  1. Log in to your router by typing http://192.168.1.1
  2. If it ask for username and password type admin as username and press Log In (no need to put password, or admin if not working)
  3. Go to Advanced > System Password
  4. Select Enable Authentication, give User Name, give Password and click Apply and click Save Settings



    Now whoever will try to access your router, the router will ask for username and password.

Extending wire and wireless network - Part 1

Using two or more routers to extend the network

There are many methods to extend your network both Wired Network and Wireless Network. I would like to describe Two Methods in this blog.

  • Extending using Dynamic IP method [Part 1]
    (http://etisalatsupport.blogspot.com/2012/08/extending-wire-and-wireless-network.html)
  • Extending using Relay method
    1. Using DHCP Relay [Part 2]
      (http://etisalatsupport.blogspot.com/2012/08/extending-wire-and-wireless-network_20.html)
    2. Using DNS Relay [Part 3]
      (http://etisalatsupport.blogspot.com/2012/08/extending-wire-and-wireless-network_9962.html)

A) Extending using Dynamic IP method

Logic

1) Router 1 is having internet throught ONT and you want to extend your wire and wireless connection.
2) Router 2 should be also broadband router. Router 2 will receive Dynamic IP and it will distribute the internet to its network using NAT.
3) You will manually assign the different network address in Router 2 or split the main network address range in Router 1 and Router 2
4) Let's do the case study with examples

Steps

a) Connect Router 1 and ONT using PPPoE method (default broadband connection used to provide internet connection)
b) Connect WAN or Internet Port of Router 2 to the LAN port of Router 1

 

c) Now configure Router 2. 

1) Here is the example 1 with Aztech 605 router as Router 2
  • Login to the router
    • Connect your PC to the Aztech router
    • Open internet explorer, type http://192.168.1.1
    • User admin as user and admin as password (or without password)


  • Setup Internet/WAN interface
    • Go to Advanced > WAN > New Connection
    • Select Ethernet in Connection Interface, give any name in Name field
    • Select NAT option (firewall is optional), select DHCP on dropdown menu labeled as Type 
    • Click Apply then click Save Settings
  • Setup LAN Interface
    • Go to Basic > LAN Configuration
    • Type the local IP Address for your router as you wish
    • Put the Default Gateway same as Router IP Address
    • Give Host name
    • Enable DHCP Server option
    • Define starting and ending IP Range
    • Then click Apply > Save Settings
  • Wifi Setup
    • You can mange wifi name and security as per your requirement from Wireless Section.
2) Here is the example 2 with Dlink router as Router 2

a) WAN Setting
  • Login to Dlink router at http://192.168.1.1 using default username admin and password admin

  • Go to Setup link > Internet link then select Manual Internet Connection Setup
  • Apply the following settings as shown in figure
    • Select Dynamic IP
    • Give Hostname
    • Clear any value on DNS Server, Secondary DNS Server, MAC address
    • Give MTU value <1500
    • Click Save Settings

B) LAN Setting

  • Go to Setup > Network Setting 
  • Apply the setting as shown in figure below
    • Enable DHCP Server option
    • Define IP Range for local network, please put the same range IP for the router itself also
    • Save your settings
C) Wifi Setup

You can manage your wifi name and password and wifi network settings on Wireless Network option.


Extending wire and wireless network - Part 3

Extending wire and wireless network - Part 3


There are many methods to extend your network both Wired Network and Wireless Network. I would like to describe Two Methods in this blog.
  • Extending using Dynamic IP method [Part 1]
    (http://etisalatsupport.blogspot.com/2012/08/extending-wire-and-wireless-network.html)
  • Extending using Relay method
    1. Using DHCP Relay [Part 2]
      (http://etisalatsupport.blogspot.com/2012/08/extending-wire-and-wireless-network_20.html)
    2. Using DNS Relay [Part 3]
      (http://etisalatsupport.blogspot.com/2012/08/extending-wire-and-wireless-network_9962.html)

B) Extending network using DNS Relay

Logic

1) Router 1 is having internet throught ONT and you want to extend your wire and wireless connection.
2) Router 2 should be also broadband router. Router 2 will relay the internet from Router 1 to its local network.
3) Let's do the case study with examples

Steps

a) Connect Router 1 and ONT using PPPoE method (default broadband connection used to provide internet connection)
b) Connect any LAN port of Router 2 to the LAN port of Router 1


c) Now configure Router 2. 

1) Here is the example 1 with Dlink router as Router 2
  • Login to the router
    • Connect your PC to the Dlink router
    • Open internet explorer, type http://192.168.1.1
    • User admin as user and admin as password (or without password) 
  • Setup 
    • Go to Setup > Network Settings
    • Apply following settings
      • Give router IP and subnet mask
      • Type router 1 IP address as Local Domain Name
      • Deselect the enable DHCP Server option
      • Save the settings
    • You can manage your wifi name and wifi password on Wireless Network option.

Extending wire and wireless network - Part 2

Extending wire and wireless network - Part 2


There are many methods to extend your network both Wired Network and Wireless Network. I would like to describe Two Methods in this blog.
  • Extending using Dynamic IP method [Part 1]
    (http://etisalatsupport.blogspot.com/2012/08/extending-wire-and-wireless-network.html)
  • Extending using Relay method
    1. Using DHCP Relay [Part 2]
      (http://etisalatsupport.blogspot.com/2012/08/extending-wire-and-wireless-network_20.html)
    2. Using DNS Relay [Part 3]
      (http://etisalatsupport.blogspot.com/2012/08/extending-wire-and-wireless-network_9962.html)

B) Extending network using DHCP Relay

Logic

1) Router 1 is having internet throught ONT and you want to extend your wire and wireless connection.
2) Router 2 should be also broadband router. Router 2 will relay the DHCP IP Addresses from Router 1 to its local network.
3) Let's do the case study with examples

Steps

a) Connect Router 1 and ONT using PPPoE method (default broadband connection used to provide internet connection)
b) Connect any LAN port of Router 2 to the LAN port of Router 1

 

c) Now configure Router 2. 

1) Here is the example 1 with Aztech 605 router as Router 2
  • Login to the router
    • Connect your PC to the Aztech router
    • Open internet explorer, type http://192.168.1.1
    • User admin as user and admin as password (or without password)

  • Setup
    • Go to Advance > WAN Interface > Quick Setup or any connection name appearing after the option Connection Scan
    • Click on Delete button to remove and WAN Interface > Save Settings
    • Go to Basic > LAN Configuration
    • Define router ip address, give host name, give router 1 IP address as Domain
    • select DHCP Relay option
    • Click Apply then Click Save settings

    • Manage your wifi name and wifi security in Wireless Link