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Cross connection or noisy call

Telephone problem - Cross connection or noisy call




Cross connection

If there is cross talk i.e. someone is calling you on your landline and he is getting wrong person (telephone ringing elsewhere), then this problem is basically from service provider due to faulty mapping of your telephone account in another customer's ONT device


Noisy call 

If there is disturbing noise while you are calling or receiving calls from your telephone, there could be problem of
    • faulty telephone patch cable, 
    • faulty telephone socket
    • faulty RJ11 connector or the telephone port of ONT. 
    • First check cable, telephone set and socket if possible. Please do not place your telephone set or telephone cable near to speaker or magnetic materials. If you need technician visit to repair this noisy call, then call customer care center and register your complaint.
    • problem in ONT in such case is rare.


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