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Hotline, DND, Conference not working

Hotline, DND, Conference or Follow me services not working


If there is any problem for any of the additional telephone related services describe below, try to deactivate and activate the service or call customer care center for the assistance.





Hold on Enquiry and Add on - Conference

A customer who is engaged on an established call can set up another call to a third party. The subscriber may then make use of the following actions in any appropriate order:

- Switch from one call to the other as required, secrecy being maintained between the two calls
- Release one call and retain the other.
- Establish a third party conference.


Follow me Service 


    • This service enables you to forward your calls from any telephone to any other telephone within UAE, The service is extremely easy to use and access. Simply dial (146) and follow the voice instructions.
    • To access Etisalat's "Follow Me" service, you must be a subscriber to " Call Forwarding - Unconditional" service. If you do not have a subscription to the " Call Forwarding- Unconditional" service, you will be automatically subscribed to it for a nominal quarterly rental charege, provided that both services are applied for the same time

Hotline with time-out

  • The service enables the automatic setting up of a call to a predetermined number when the customer lift his hand set.
  • If the call setup is delayed for 5 seconds, or the customer dials or keys digits within the time out period, the hot line facility is over ridden and the call is treated as normal call.

To activate: press * 53 *(Desired Number)
To deactivate: press # 53 #


Do not disturbe (DND)

The customer can activate his telephone line into a "do not disturb" condition. Incoming calls are redirected to a recorded announcement (standard message) once activated.

To activate: press * 26 #
To deactivate: press # 26 #


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