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Blank Screen on IPTV

Blank Screen on IPTV

Possible causes and solutions
    • STB and PVR are usually connected to your TV via AV Cables or HDMI cables, select the right input source where the IPTV is connected with your TV using your TV Remote or TV/AV button located in your TV or in TV Remote.

    • TV or IPTV could be in standby mode (red light in receiver), run both TV and IPTV in LIVE / RUNNING mode (press Power Button on receiver remote)
    • Check whether there is TIME/DATE displaying in the IPTV receiver or not,
      • if there is date/time in STB or PVR but blank screen, restart your STB/PVR, press Power button of IPTV remote to run the IPTV in LIVE mode, otherwise call Etisalat support number and register your complaint because either ONT is not providing the service properly or your IPTV receiver is faulty
      • first check CAT6 cable (cable coming from ONT to the IPTV receiver) connection,
      • to check whether the ONT is responding and providing an ip-address to the STB / PVR, directly connect your laptop to the CAT6 cable attached to the STB / PVR, your laptop should get an ip-address (generally 10.x.x.x network)
      • if your laptop is getting ip-address from the CAT6 cable connected to the STB / PVR but there is no TIME/DATE, call Etisalat support number and register your complaint because either STB / PVR is faulty or there is problem from service provider.
    •  Do the following Press Menu then Red Button and then Blue Button on receiver remote. A new screen will appear. Go to Debug option then go to Reset Factory Setting. Press OK button. After that receiver will restart and all previous normal operations will be restored.

12 comments:

  1. hi,my etisalat receiver is giving error on screen after starting system,plz help

    ReplyDelete
  2. what was the best solution forgotten my password factory reset then i will create my new user name and password?is it all channels that i subcribe monthly it will come again?we just move to a new flat thats why i forgot even user name and password.hope u can help me
    have a good day cheerrrsssss!

    ReplyDelete
    Replies
    1. yes, please remember to book a complaint if you have forgotten admin user password (default is 1111), for other account, you can create new profile and you will get all the subscribed channels. Thank you.

      Delete
  3. Hi I have the elife dwi1811et1 from Etisalat. All standard definition video is stretched to 16:9. Is there a debug menu or a hidden menu on how o can display regular video as 4:3 and not stretched as 16:9.

    This option is not there in the regular menu. Is there a way to get to the admin menu key combination ?

    ReplyDelete
    Replies
    1. Hi, to change the display ratio, use your TV remote control and TV settings.

      If you have doubt over IPTV receiver, call 101 and reset it.

      Delete
  4. Its showing just PLEASE WAIT on startup.. Any suggession ???

    ReplyDelete
  5. Its showing just PLEASE WAIT on startup.. Any suggession ???

    ReplyDelete
  6. I cannot pair my new etisalat universal remote control in my old set top box.,what should i do? A friend tell me that he thinks the sensor of the set top box to the remote might be damaged.

    ReplyDelete
    Replies
    1. Please go through

      http://www.etisalat.ae/en/system/docs/personal/manual/elife/remote-control-user-manual-en.pdf

      Delete
  7. i have a elife connection internet is working only tv when i put it on its opening with etisalat logo and suddenly screen getting black blank screen i have lost the remote also what should i do.

    ReplyDelete
    Replies
    1. Kindly call 101, Etisalat tech will come to replace the receiver set, there is no charges for that. Just bargain for remote. its around 50aed

      Delete
  8. Etisalat service suck's here in ras al khaimah! You have to call them everyday just to remind them that you have a problem or complain about their service!

    ReplyDelete