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IPTV Troubleshooting - ERROR ID 7 (CONNECTION ERROR)


IPTV Troubleshooting - ERROR ID 7 (CONNECTION ERROR)

ERROR ID - 7 is most common in IPTV and it depends upon wire connectivity from ONT to the IPTV receiver.

What is this problem ?
You will receive Etisalat logo, the IP address received by IPTV and Error description 'MACHBLUE ERROR' and ERROR Code #7.

Why this is happening ?

(a) Loose wire connectivity from ONT or RJ45 Socket to the IPTV Ethernet port.

  • there is loose connection
  • RJ45 connector is damaged or the RJ45 Socket is damaged
  • wire is defective

(b) Service activation issue from ONT.

  • Port may not active
  • Wire is connected in wrong port of ONT (default is 2 for eLife subscriber and 1 for EVision Subscriber)

How to fix ?


(a) Remove loose wire connectivity from ONT or RJ45 Socket to the IPTV Ethernet port.

(b) If you direct connect the wire to your laptop, your laptop should receive unique IP Address from ONT, if it is not receiving any IP ADDRESS (except 169.X.X.X), call 101 to fix the wiring issue or the port activation issue.


c) If step (a) or (b) is not working, please call 101 and register your complaint ;)


PS: make sure the ONT is TURNED ON and working properly.



14 comments:

  1. May i connect 2 set top box and television

    ReplyDelete
    Replies
    1. You can use 2 or more setup box for each tv, but you must apply separately

      Delete
    2. ..when we use a longer CAT6 its not working.. This error always occur..but when we use the provided cat6 cable, its working..the problem is that it is too short. Please help!

      Delete
  2. it worked..LAN 2 is the correct connection for IPTV..

    ReplyDelete
    Replies
    1. Yes port 2 is default IPTV port for eLife users

      Delete
  3. Why i need to pay 250 dirhams to fix this problem , it isnt my mistake in any how !!!
    Im very angry and disappointed with Etisalat customer support service

    ReplyDelete
    Replies
    1. Hi,

      If socket is damaged, connectors are broken, plugged to wrong port, cat6 is broken, receiver is handled poorly, then Etisalat will charge you.

      If there is no fault from your side, there will be no charges.

      Delete
  4. ..when we use a longer CAT6 its not working.. This error always occur..but when we use the provided cat6 cable, its working..the problem is that it is too short. Please help!

    ReplyDelete
    Replies
    1. Hi,

      Check the RJ45 connectors ..... please not that the cat6 should not be highly twisted or broken or more than 60-90 meter

      Delete
  5. i lost my etisalat elife remote so i went to them and they were asking 50 dhs for universal remote control, but i got whole setup box and remote control from one of my friend. so i tried connecting it does not work... please help me to configure the setup box...

    ReplyDelete
  6. can i use etisalat iptv in another country ? if yes then how?
    i have all the dues paid and i also have the iptv Hdbox with me

    ReplyDelete
    Replies
    1. I believe its customized for Etisalat, so I wouldnt work there

      Delete
  7. HI, can you explain why my IPTV doesnt work when i put the ethernet cable into my router but does work when i put it into the ONT, however, if i need to use ethernet on my laptop or PC i need to put the cable into the router.

    ReplyDelete
    Replies
    1. You must use decoder (IPTV receiver from Du/Etisalat).

      Etisalat allocates typical ONT port for IPTV receiver whereas Du allocates port 1 and 2 for IPTV and 3 and 4 for Internet.

      Please register your complaint for futher assistance by calling 101

      Delete