Please Note

Etisalat customer care number is 101 or 800 101. I am not related to Etisalat, blog was prepared with the help of Internet resources. More help ? onabin@gmail.com

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Recover Etisalat Internet Password from Gigaset 504

Recover Etisalat Internet Password from Siemens Gigaset


a) Access the router page

1. Type 192.168.254.254 in Internet Explorer
2. The default username is Administrator and password is admin > Login > Ok

b) Access the WAN connection page

1. Go Advanced Settings > Internet > Internet Connection
2. You will see a page with PPPoE settings for Internet

c) Access the source page where password is available

1. Go to View menu of Internet Explorer then select Source
2. A page will open in new tab or new window.

d) Find the password

1. At that new window or tab page, press "Control"+"f" to open a wizard which helps to search the word in the page.
2. Type the username and click search or find button
3. The password is visible just after the searched word.

Enjoy !

Recover Etisalat Internet Password from Aztech 3G

Recover Etisalat Internet Password from Aztech 3G




a) Access the router page

1. Type 192.168.2.1 in your computer Internet browser
2. The default login username and password both is admin

b) Access the WAN connection page

1. Go Quick Setup
2. A new page will open where you will see both Internet and Wireless settings.

c) Find the password

1. Now right click anywhere in that page, select view page source or view source option
2. A page will open in new tab or new window.
3. At that new window or tab page, press "Control"+"f" to open a wizard which helps to search the word in the page.
4. Type the username and click search or find button
5. The password is visible just below the first searched word.

Enjoy !


Recover Etisalat Internet Password from Aztech 605

Recover Etisalat Internet Password - Aztech 605



a) Access the router page

1. Type 192.168.1.1 in your computer Internet browser
2. The default username is admin without password (if asked type admin for password)

b) Access the WAN connection page

1. Go Advanced > Point your mouse to WAN
2. In the dropdown menu, then select the option which is below "Connection Scan"
(PS: most field engineer will put the name "gpon" or "quick start")

c) Access the source page where password is available

1. Now right click anywhere in that page, select view page source or view source option
2. A page will open in new tab or new window.

d) Find the password

1. At that new window or tab page, press "Control"+"f" to open a wizard which helps to search the word in the page.
2. Type the username and click search or find button
3. The password is visible just below the first searched word.

Enjoy !

Recover Etisalat Internet password

Recover Etisalat Internet Password




Why need Etisalat Internet Password?

If you have eLife or Al Shamil connection, the Internet username and password provided by Etisalat is very very important to deal with Internet issues. Moreover, the same username and password also allows you to check email, use hotspot service and download antivirus. Please do not try to change the main password provided by Etisalat unless requested by their field Engineers. If you do not have even username, please call 101 to get the username. There are several methods to recover internet password

a) Get new password from Etisalat Business center

If you have lost your password and do not want to take headache to play with computer, router and software, kindly visit nearest Etisalat office with your identity card and request new card. Etisalat will charge you 50 dirham for new password card. FYI, you can get free of cost card if your eLife service installation date is not older than 15 days.

b) Recover the old password from your computer if you are using dial-up method

If you are using dial-up method i.e. direct connection from the fiber optic box i.e. ONT to the computer to use your internet, you can recover the username and password with these steps


  • Disable your antivirus program (optional)
  • Download the Dialup password viewer software from this link
    [ http://www.nirsoft.net/utils/dialupass.zip ]
  • Extract the contents from zip file.
  • Double click dialupass.exe to view the dialup username and password




c) Recover the old password from your router

You can recover the password saved in your router provided that

  • you have not reset the router to its factory default settings
  • you have not overwrite the configuration of Internet connection setup
Logic
  • Login to the router
  • Find the page where internet setup is done.
  • Analyze the HTML coding of that page
  • For complex case
    • save or backup the router settings
    • Analyze the backup or saved file of the router using password recovery software
Examples (email to onabin@gmail.com, page under construction 19-DEC-2013)
  • Aztech 605
    [http://etisalatsupport.blogspot.com/2013/12/recover-etisalat-internet-password-from.html]
  • Aztech 3G
    [http://etisalatsupport.blogspot.com/2013/12/recover-etisalat-internet-password-from_5252.html]
  • Siemens Gigaset
    [http://etisalatsupport.blogspot.com/2013/12/recover-etisalat-internet-password-from_1210.html]
  • Sagemcom 1704
  • Sagemcom 2704
  • Dlink 620
  • Dlink 615
  • Dlink 2750U
  • Cisco Linksys e900

Etisalat Online Bill Registration Guide

Etisalat Online Bill Registration Guide

a) Go to etisalat website http://etisalat.ae
b) Go to Accounts Login > My Account > click Register Now
(Direct link: https://www.e4me.ae/e4me/etisalat/newregistration?SID=1&&language=en)




c) Fill Personal Information
d) Fill Username and Password information
PS: you can use eLife username and password also but please choose unique.
e) In "Link your account" field select eLife > provide eLife account number
f) Accept Terms and Conditions and click Continue



g) You will receive the registration number note down, call 101 and provide the registration number for activation.



h) Go to etisalat main page again (http://etisalat.ae) and go to Account Login > My Account. Login with newly created username and password.


i) You can view billing details here.







Change wireless password - Aztech 605

Change wireless password - Aztech 605



Before you begin:
You must know how to change wifi password in your computer

Steps

1. Connect your computer to the port 2 (except port 4) of the router.
2. Type 192.168.1.1 in Internet browser and type admin as username without password (or admin as username and admin as password)


3. Go to Wireless and then Select Security option at left hand menu.



4. Now select WPA, give wifi password at Pre -Shared Key option. Click Apply button to apply the settings, click Restart Access Point option to save wifi settings and click Save Settings to save router settings.


5. Now change the wifi password in your computer.

Change wireless password - Dlink 2750U

Change wireless password for Dlink 2750U

Before you begin: 
You must know how to change wifi settings in your computer.




Steps

1. Connect your laptop with cat6 patch cable to the port 2 (except WAN) of the router.
2. Type 192.168.1.1 in Internet browser and press enter
3. Type admin as username and admin as password for login


4. At left hand side menu, select Wireless, then click Security tab


5. Select WPA Personal Auto in Network Authentication field
6. Type new wifi password in WPA/WPAI passphrase field
7. Verify new password by clicking "Click here to display"
8. Click Apply/Save button
9. Change the wifi password in your computer.

Linksys RE1000 Wireless N Extender

Increase wireless range using Linksys RE1000 Wireless-N Extender 

Reality




Solution

If you are getting low signal in your wireless devices such as laptop mobile you can extend the wifi signal of your router using Range Extender or Wifi Repeater. In this page I recommend you to use Cisco Linksys RE1000 Wireless-N Extender.

Physical Setup

a) Connect the RE1000 to any power source (later you can move this device to the places where wifi signal is very low) and turn it ON.
b) Connect the RE1000 with cat6 patch cable to your laptop or computer



Configuration

a) Disconnect your laptop from other wire or wireless connection if exists.
b) Type 192.168.1.1 in the internet browser
c) Type admin as username and admin as password for the Login.

d) Go to Wireless, then select Basic Wireless setting located in the sub menu.
e) Select wireless name of the your router from the wifi name list
f) Provide the same password of your router in the passphrase field.

g) Click Save Settings
h) Disconnect wire from the laptop and RE1000.

Check

Finally check the signal of your wifi showing in the laptop. Is it full ?

Frequent Telephone Disconnection

Telephone service frequent disconnection

Problem Nature

Your telephone service is active for few minutes, hours or days, then suddenly there is no dial tone/ no incoming call/  no outgoing call/  noisy call/ noisy dial tone. 

Solution

This kind of problem occurs if


=> Problem from Solution Provider side


  • the ONT (optical network terminal, i.e. main connection box) is receiving poor optical signal strength  from FDH (fiber distribution hub located at main telephone room). Such problem can be solved by changing the fiber optic fast connector (at ONT side and/or FDH side) and/or fiber cable.
  • there is high loss of optical signal from FDH itself, such problem can be resolved by maintaining the main splitter feeder and/or splitter port mapped to the ONT.
  • the power adapter of the ONT is faulty or not proper, so it can be resolved by changing the power adapter.
  • the ONT port or ONT itself is faulty, so it can be resolved by changing the ONT.


 => Problem from customer side


  • Check the telephone wire and RJ11 connector condition. If the wire is not properly connected to the socket or to the telephone or to the ONT, you may experience frequent disconnection.
  • Check the condition of the telephone patch wire connected between ONT and the telephone socket,
  • In many cases such problem is due to faulty wire connection inside the telephone socket.


Frequent Internet Disconnection

Frequent Internet Disconnection

What is happening ?
Your Internet service is active for few minutes, hours or days, then suddenly there is no internet service.


Solution

This kind of problem occurs if


  1. Problem from Solution Provider side
    • the ONT (optical network terminal, i.e. main connection box) is receiving poor optical signal strength  from FDH (fiber distribution hub located at main telephone room). Such problem can be solved by changing the fiber optic fast connector (at ONT side and/or FDH side) and/or fiber cable. Note: You will see no lights or RED light in the ONT
    • there is high loss of optical signal from FDH itself, such problem can be resolved by maintaining the main splitter feeder and/or splitter port mapped to the ONT.
    • the power adapter of the ONT is faulty or not proper, so it can be resolved by changing the power adapter.
    • the ONT port or ONT itself is faulty, so it can be resolved by changing the ONT.
  2. Problem from customer side
    • Check the CAT6 wire and RJ45 connector condition. If the wire is not properly connected to the socket or to the router/computer or to the ONT, you may experience frequent disconnection.
    • Check the condition of the CAT6 patch wire connected between ONT and the Internet socket or Router/computer (in case of dial up connection)
    • In many cases such problem is due to faulty wire connection inside the Internet socket.
    • If your router has 'WAN setting' set to 'Keep Alive' method as 'On Demand', you will experience the internet disconnection if you are not using internet for more than 5 minutes. Refer to the router manual or call 101 to change the router internal setting, i.e. changing the value of  'Keep Alive' option to 'Always on'.

IPTV asking username and password

Username and password is asking when IPTV receiver is turned on 

What is happening ?

When you turn on the receiver, username and password page is appearing at start up.



Why it is happening ?


  1. Wrong capturing i.e. the serial number and the mac address of the STB or PVR (IPTV receiver) provided (by technical staff) to the system is incorrect.
  2. Common issues if your IPTV receiver software is recently upgraded. (IPTV software are upgraded automatically from the service provider)

How to solve the problem ?

  1. First step: turn off the STB and the ONT. Then turn on the ONT and wait 2 minutes at least so that it will be stable. Now turn on the STB. 
  2. If same login page is coming, type admin as username and 1111 as password and click Login
    [FYI: Etisalat IPTV default username is admin and password is 1111]
  3. If step 2 is successful, you will see LIVE TV Loading splash screen and you can enjoy the show. 
  4. If step 2 is unsuccessful, it will give message: INVALID USERNAME AND PASSWORD, CALL 101 FOR TECHNICAL ASSISTANCE. This message implies that the capturing of the IPTV receiver is wrong. So please call 101 and register your complaint. They will send technical staff to correct the issue. There is no charge for the customer for such issue.

Users list showing in TV screen

User list is showing in TV screen when Etisalat IPTV is TURNED ON





What is happening ?

Users list is showing at main screen.


Why it is happening ?

You are logged out either by

  • Pressing Logout button located at Extra submenu of LIVE TV Screen
  • Due to Timeout from server or initial configuration is changed in receiver.

What to do ?

The basic logic is to make one of the user a default user for login to the main screen. For this first select the user you want to login by default and provide login password. Then login to use the all regular IPTV features.
  • From the users list, select the user named Admin
  • Go to sub menu and click Make default
  • Give password 1111, press OK
  • Again select user named Admin
  • Go to sub menu and click Login
  • Give password 1111
  • Next time you restart your STB/PVR, users list will not appear.


Etisalat IPTV Receiver freezing

Etisalat IPTV (STB or PVR) Receiver freezing


What is happening ?

When you turn on the Settop Box (STB) or Personal Video Recorder (PVR) , preview is OK at main page but when you press OK button to view the channel:


  • after 2-3 seconds the channel freezes or
  • scratch picture appears after few minutes
  • when you change the channel STB freezes 


Why it is happening ?


  • poor cabling
    If cable is broken, or cable is highly bended or RJ45 connector is not fixed properly
  • low quality cable used
    Always use Etisalat provided cat6 cable which is free and very high quality
  • problem in socket connection
    If there is too many socket connection or socket connection is poor
  • problem in IPTV port configuration in ONT
    If there is some configuration issues for your IPTV account or ONT port

How to fix this problem ?

You should call 101 and request for technical staff to visit. Please never change cable position or reset the IPTV receiver from your side. The technical staff will visit to your place and check for physical connections and if needed he will call the back-office support to change ONT configuration for IPTV port.