Please Note

Etisalat customer care number is 101 or 800101. Du customer care number for fixed home service is 043905555. I am not related to Etisalat and Du, blog was prepared with the help of Internet resources.

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IPTV asking username and password

Username and password is asking when IPTV receiver is turned on 

What is happening ?

When you turn on the receiver, username and password page is appearing at start up.

Why it is happening ?

  1. Wrong capturing i.e. the serial number and the mac address of the STB or PVR (IPTV receiver) provided (by technical staff) to the system is incorrect.
  2. Common issues if your IPTV receiver software is recently upgraded. (IPTV software are upgraded automatically from the service provider)

How to solve the problem ?

  1. First step: turn off the STB and the ONT. Then turn on the ONT and wait 2 minutes at least so that it will be stable. Now turn on the STB. 
  2. If same login page is coming, type admin as username and 1111 as password and click Login
    [FYI: Etisalat IPTV default username is admin and password is 1111]
  3. If step 2 is successful, you will see LIVE TV Loading splash screen and you can enjoy the show. 
  4. If step 2 is unsuccessful, it will give message: INVALID USERNAME AND PASSWORD, CALL 101 FOR TECHNICAL ASSISTANCE. This message implies that the capturing of the IPTV receiver is wrong. So please call 101 and register your complaint. They will send technical staff to correct the issue. There is no charge for the customer for such issue.

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