Please Note

Etisalat customer care number is 101 or 800101. Du customer care number for fixed home service is 043905555. I am not related to Etisalat and Du, blog was prepared with the help of Internet resources.

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Internet Slow Browsing

Internet Slow Browsing

Slow browsing is most common issues for Internet users. There are too many things that could affect your Internet speed. In this section, I will present you the most basic methods to cope with slow browsing.
  1. Check your Internet package
  2. Properly check your Internet speed
  3. Change your wireless password
  4. Fix your computer or mobile issues
  5. Avoid unnecessary sharing
  6. Book a complaint
1. Check you Internet package

Etisalat Internet package starts with 256kbps, 512kbps, 1mb, 10mb, 20mb, 50mb, 100mb and has different price range and additional products. 

You should be aware about your package before going to next step. If you don't know about the price and package you are using you can call 101 and make inquiries.

2. Check you Internet speed properly

Scenario 1:

If you have copper based Al Shamil connection, the straight-forward way to check Internet speed is to plug a ready made CAT6 patch cable (available in the market) from the router LAN port to your computer, disconnect the wifi connection in your device and perform Speed test at least 2 or 3 times.

Scenario 2:

If you have fiber optic based broadband connection

Step 1: Check from router

Connect your router and computer with ready made CAT6 patch cable and perform Speed test. If you are getting slower download speed follow step 2.

Step 2: Check from ONT 

a) Connect your computer directly to the Ethernet Port 1 of the fiber optic box ONT with ready made CAT6 patch cable.
b) Create dial up connection (see here for Windows 7 , Windows XP)
c) Perform Speed test

3. Change your wireless password

Now-a-days, lots of softwares are available to crack the wifi password. If you are using WEP encryption, change it immediately and use WPA2 instead. May be your neighbors are creepy enough to steal your wireless password. May be you gave password to one of your friend, then he gave it to one of his friend and ....... all are enjoying free wifi. Change your password if there is drastic drop in the speed, somebody might using your wifi and downloading tons of stuffs. Here is helpful page for you to learn these thing => Router Setup Methods

4. Fix your computer or mobile issues
  • Remove unwanted softwares
  • Stop automatic updates of softwares
  • Never use more than one antivirus
  • Optimize your computer network using Bootspeed software
  • Optimize your browser for Internet 
  • Turn OFF or remove VPN softwares
  • Turn OFF file/torrent sharing softwares
  • Keep your LAN or Wireless Network hardware and drivers up-to-date
  • Never use any Static LAN IP or DNS IP or Proxy IP

5. Avoid unnecessary sharing

Avoid sharing with neighbors or strangers as much as possible. Most routers can handle 16 wifi connection. Sharing your Internet with strangers, your security guard, or friends of friend is like works like a chain reaction, thus drains most bandwidth. In UAE, you can be behind the bars due to Internet sharing. I have seen most people doing MAC filtering which is good option but not the better unless you have suitable router for that kind of stuff.

6. Book a complaint

There could be issues from ISP side also. If you are upgrading to higher speed, sometime the automation task gets stuck and does not provide you the requested speed. Sometime there is issue with the parameters of your account or username/password. Sometime there could be problem in ONT Ethernet port or the router provided by your ISP. Sometime the existing router does not have capacity to support the speed. Your ISP usually has a section to monitor and control the Internet Bandwidth for its subscribers. If you are clear from Steps 1 to 5, kindly book a complaint for assistance.


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